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Firstbeat Technologies Oy

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2022년 7월 14일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?

댓글 보기 · 2022년 7월 14일에 게시됨 · Firstbeat Technologies Oy

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댓글More integrations

Thanks! That form worked now! I have no idea why it didn't work last week. I'll wait for their response.

댓글 보기 · 2022년 3월 28일에 게시됨 · Firstbeat Technologies Oy

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Softserve's contact form isn't working, so I'm sending my question here. Is it possible, and if it is, how to confine the Zendesk for Teams bot to a single channel within a team in Teams? I've added the integration to a team with multiple channels and the bot is commenting on everything posted on every channel within that team. It's kinda funny, but caused too much interference, so I had to remove the integration. Could someone help with this, thanks!

댓글 보기 · 2022년 3월 24일에 게시됨 · Firstbeat Technologies Oy

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커뮤니티 댓글 Feedback - Help Center (Guide)

I want this too! Most of our client are Finnish speakers, so this would be great!

댓글 보기 · 2021년 7월 22일에 게시됨 · Firstbeat Technologies Oy

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댓글Using AI agents for email and web form

Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only one email address for support that helps with all the brands. Also can I set up the Answer bot to the Sandbox when I have it purchased to my main account?

댓글 보기 · 2021년 7월 22일에 게시됨 · Firstbeat Technologies Oy

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Can I sync Support tickets to the Company timeline or the Deal view?

Currently, you can only display tickets in the contact timeline.

Where can I upvote this as a feature? We would find this very useful for us.

댓글 보기 · 2021년 2월 18일에 게시됨 · Firstbeat Technologies Oy

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