Katie Yoder
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총 활동 수32
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마지막 활동
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회원 가입일
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투표 수8
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플랜 수13
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Katie Yoder님의 최근 활동-
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Please do not remove support for the Ticket Redaction app. The Agent Workspace does not align with our team's needs and therefore the native redaction features are not available.
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Feature request: Adjust agent idle timeout in Agent Workspace
Hi support, I understand from https://support.zendesk.com/hc/en-us/articles/4408821805338 that it is no longer possible to adjust the agent idle timeout period for Chat. I would like to request th...
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We don't create organizations for all of our customers because we want them to be used primarily for larger customers. It would be nice if it was possible to search for open tickets based on email...
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+1 for me. My entire team should have access to our dashboard but they do not want or need email updates every time I publish changes. I am also the only person that requires a scheduled delivery...
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Our organization would also benefit from the ability to transfer attachments directly to JIRA. In large part this is because our developers do not have time to search through the ticket chains for...
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This would benefit our group as well. Finding out if an email is blocked our bounced is far too difficult and often gets missed.
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A monthly report would be great for our team. Less frequently would be workable but not ideal.
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This would also benefit our team. We are trying to implement a review process for our help articles to ensure content remains up to date and relevant in addition to investigating articles about th...
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Community: Allow agents to reply inline to user comments
As mentioned in Facebook Integration - reply to comment, replying directly to a comment makes it much easier to ensure users see agent responses. I think it would be really beneficial to our users...
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Pretty pretty PLEASE! There is a lot of overlap between our programs and duplicating articles is becoming a large burden on our staff.