Trapta Singh
Zendesker. Loves to help and share with the community.
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Trapta Singh의 최근 활동-
Brylle Sean Girang, You don't have to use .change() to set the request_description value. You can simply use $('#request_description').val("Test") to set the description value. You can refer to th...
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Hi Brylle Sean Girang, Are you getting any error? Also, make sure that the condition for comparing selected options is working. Thanks Trapta
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Hi Irene, Can you try commenting the code from line no. 219 to 221 in your script.js file? It seems that the same is throwing some error. Or you can try putting the according script code above this...
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Hi Liesl, I assume you are using copenhagen theme with not much changes in code on home_page.hbs template. If so, then you need to use below code at line no. 40 right after {{/each}} and before </u...
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Hi @Irene, Is it possible for you to share the link of your HC or some way I can see what went wrong so I can guide you accordingly? Thanks
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Hi Stuart Buddrige, Yes, the above solution still works. The only change should be with the file's name. You can refer to my comment above for the same. Thanks Trapta
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Hi Lucia Zarbano, I believe the event is not available for now as deletion of a ticket is restricted to Admins and Agents with permission to delete tickets only. However, with the above restriction...
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Hi Tony Jansson, Yes, it is possible. In order to achieve what you want, you need to tweak code a little bit to make it work accordingly. Thanks
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Hi Daniel Cowlishaw, I have already answered you here: https://support.zendesk.com/hc/en-us/community/posts/4408867944858-Tip-How-to-change-the-url-of-the-logo-of-your-Help-Center. Please take a lo...
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Hi Daniel Cowlishaw, Try putting the below code at the bottom of your script.js file document.addEventListener('DOMContentLoaded', function() { function isCommunityTemplate() { if ( window.loca...