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Dimitar Angelov

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2023년 1월 16일

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댓글Ticket customization

Hi there,
I have raised this issue in November, 2021. It is more than an year now and still no development.

In Agent Workspace when a client is chatting from the mobile app, he still does not see the agent's replies in his language.

Everything is working fine if the client is on the website chat. So, why it is is so hard to be implemented in the mobile chat?

댓글 보기 · 2023년 1월 16일에 게시됨 · Dimitar Angelov

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I vote for this warning message with both hands, definitely will be very helpful.

댓글 보기 · 2022년 11월 01일에 게시됨 · Dimitar Angelov

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댓글Ticket customization

Hi Guys,

We recently moved to the Agent Workspace interface and we got a big shock today understanding that the translation feature is not supported in the mobile app for messaging in Agent workspace. We are big fans of Google Translate in the Chat as we are able to communicate with different nationalities and over 90% of our clients are visiting the chat from our mobile application. 

So, we have no choice, but to return to the standard interface.

Is there a deadline when this feature will be available?

Regards, 

Dimitar

댓글 보기 · 2021년 11월 18일에 게시됨 · Dimitar Angelov

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