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chaks.chigurupati

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2025년 1월 31일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

My two cents: Implementing this feature would be against Zendesk's self interest. If light agents can tag other light agents or agents, a zendesk customer can simply go for a subscription with just one agent seat and every one else as light agents. That one agent account can be programmatically controlled to interact with end users, thereby saving a ton of money on subscription cost. 

댓글 보기 · 2025년 1월 31일에 게시됨 · chaks.chigurupati

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댓글Setting up Zendesk Guide

Securiti offers an offline scanner for cookies that are dropped conditionally. Please check us out at https://securiti.ai/privaci/cookie-consent-management/

댓글 보기 · 2022년 6월 13일에 게시됨 · chaks.chigurupati

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댓글Setting up Zendesk Guide

@...: May I request you to add a reference to  to Securiti's Consent Management platform as well? 

https://securiti.ai/privaci/cookie-consent-management/

Thank you.

댓글 보기 · 2021년 12월 15일에 게시됨 · chaks.chigurupati

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Light agents should be able to tag other light agents when a particular internal triage is handed over from one dev team to another dev team.  Currently light agents have to pester the agents to add another light agent as CC to the ticket - it introduces unnecessary friction and a waste of time.

댓글 보기 · 2021년 1월 13일에 게시됨 · chaks.chigurupati

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