Julian Lasser

1. 커뮤니티
2. Discussion - Tips and best practices from the community
3. Using SLAs with different timezones, contracts and business hours

@Mark Thanks again for your time.

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• Julian Lasser
• 만듦 2019년 06월 24일 01:09
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1. 커뮤니티
2. Discussion - Tips and best practices from the community
3. Using SLAs with different timezones, contracts and business hours

Hi Mark, Thanks for sharing! Question for you: How do you differentiate, when a silver ticket comes in, which of the 2 schedules to apply? I know you use tags for that but what steps (I would assum...

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• Julian Lasser
• 만듦 2019년 06월 16일 20:30
• 0표

1. 커뮤니티
2. Discussion - Tips and best practices from the community
3. Using Customer Journey idea to set up or scale your Zendesk

Andrei, thank you so much for sharing! Very nice introduction to the topic. I'll definitely be reading the practical examples and tips if you decide to share them too! :D Julian

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• Julian Lasser
• 만듦 2019년 05월 27일 21:05
• 0표

1. 커뮤니티
2. Zendesk Suite Q&A
3. How do we avoid two agents responding to client at the same time

Hi Brett, I also have this same concern, is it possible to share the solution given to Shahd? Julian

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• Julian Lasser
• 만듦 2019년 03월 24일 16:47
• 0표