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Kris Parker

가입한 날짜: 2021년 4월 17일

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마지막 활동: 2021년 10월 26일

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님의 최근 활동 Kris Parker

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댓글Reporting for Talk

Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause. 

댓글 보기 · 2021년 1월 07일에 게시됨 · Kris Parker

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커뮤니티 댓글 Feedback - Community Forums (Gather)

It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team. 

From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration. 

댓글 보기 · 2020년 2월 27일에 게시됨 · Kris Parker

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