최근 검색
최근 검색 없음

Kris Parker
가입한 날짜: 2021년 4월 17일
·
마지막 활동: 2021년 10월 26일
팔로잉
0
팔로워
0
총 활동 수
14
투표
1
플랜 수
11
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Kris Parker
Kris Parker님이 에 댓글을 입력함
Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause.
댓글 보기 · 2021년 1월 07일에 게시됨 · Kris Parker
0
팔로워
0
투표 수
0
댓글
Kris Parker님이 에 댓글을 입력함
It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team.
From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration.
댓글 보기 · 2020년 2월 27일에 게시됨 · Kris Parker
0
팔로워
3
투표 수
0
댓글