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Pat Harland-Lee
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2024년 2월 12일
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님의 최근 활동 Pat Harland-Lee
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Heya, we need to show (and agents themselves want to see, compared to colleagues) averages for Next Reply Time (not just the time to reply after the client's response to our first reply).
Gab are you able to share an example screenshot of what you mentioned as I had trouble following along and creating it myself. Here's what I've got so far:
댓글 보기 · 2022년 7월 18일에 게시됨 · Pat Harland-Lee
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Discussed with support who said Explore doesn't currently support this.
When making a report that shows all of our Organizations per region (Y axis) and the month they were created (X axis), if there weren't any Organizations created in the last month on the X axis, it won't show that month at all. It's important for us to show VISUALLY that there are no new Organizations created, otherwise the viewer could think that we just forgot to show the last month and it's our fault.
2022년 7월 07일에 게시됨 · Pat Harland-Lee
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Karen Hynes We need to be able to report on which users were on which status historically so that we can see who was responsible at the time when a call was missed and went to voicemail (much tougher to monitor this with WFH!)
댓글 보기 · 2021년 12월 01일에 게시됨 · Pat Harland-Lee
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Actually I found that the answer in How can I include 0 values in Explore reports? worked - I just went to Result Manipulation > Time Axis and checked the box :)
댓글 보기 · 2021년 11월 08일에 게시됨 · Pat Harland-Lee
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The link to Why do some columns not show in my query? doesn't work
댓글 보기 · 2021년 11월 08일에 게시됨 · Pat Harland-Lee
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