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arjay cortez

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2021년 10월 22일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I agree, the need to integrate Youtube channel is a necessity as companies are now creating their YT channels for product marketing. It would be helpful if comments from Youtube channel would flow in Zendesk as tickets so agents can respond to it.

The U-ticket however, is not working on my end as well.

댓글 보기 · 2021년 3월 04일에 게시됨 · arjay cortez

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커뮤니티 댓글 Feedback - Ticketing system (Support)

It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing. 

On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated. 

댓글 보기 · 2020년 8월 26일에 게시됨 · arjay cortez

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