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Chet Farmer

가입한 날짜: 2021년 4월 17일

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마지막 활동: 2022년 4월 20일

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Someday, maybe, "product managers" will learn that honesty and forthrightness are better moves than trying to spin a non-update or "won't fix" message. 

댓글 보기 · 2022년 4월 20일에 게시됨 · Chet Farmer

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Zendesk clearly has no intention of addressing this. It's time to look elsewhere. 

댓글 보기 · 2022년 4월 19일에 게시됨 · Chet Farmer

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Any x-site access is anathema to most people today.

Zendesk's failure here remains a problem.

 

댓글 보기 · 2021년 7월 16일에 게시됨 · Chet Farmer

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I spent years as a web developer. I understand what's going on, Tiago.

The stated workaround explicitly allows Zendesk to track visitors across the web. That's not an acceptable path for me, for my people, or for my customers.

댓글 보기 · 2021년 7월 14일에 게시됨 · Chet Farmer

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"Block third-party cookies" is indeed the default now for Chrome and Safari, and that's the crux of the issue. NO USER SHOULD TURN THIS OFF, FOR ANY SITE. Asking a user to do is absurd.

댓글 보기 · 2021년 7월 14일에 게시됨 · Chet Farmer

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The workaround is LITERALLY ALLOWING CROSS-SITE TRACKING.

I will not do that. It's not an acceptable path for me, or for my customers. So no, it's not "working".

Until & unless you change this expectation, there's no point in you creating a ticket for me.

댓글 보기 · 2021년 7월 14일에 게시됨 · Chet Farmer

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I tested with Safari before I replied. The stated instructions don't work, and I have yet to see a workaround that is acceptable.

댓글 보기 · 2021년 7월 14일에 게시됨 · Chet Farmer

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Good lord, what other details do you need?

Zendesk requires cross-site cookies to work, but there's no good reason to allow those anymore. You've had YEARS to resolve this issue, and to date it's still not fixed.

Safari on MacOS doesn't allow them by default, and users SHOULD NOT enable them if they care about privacy or ad tracking. Zendesk requiring them is not a good reason to enable them. Zendesk requiring them is a good reason to switch to something else.

Incidentally, there's no way to allow them on iOS Safari at all, which means Zendesk is NOT USABLE on that platform without a 3rd party browser. This, too, is unacceptable.

I'll be fully honest: we're not big enough for you to care, but this is one reason we're actively evaluating other platforms. Even in our corporate, conservative market, we're getting dinged for your inability to fix this.

 

댓글 보기 · 2021년 7월 14일에 게시됨 · Chet Farmer

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커뮤니티 댓글 Feedback - Ticketing system (Support)

It's absurd that this isn't in the tool. I mean, holy crap! 

If Zendesk is going to suspend users on its own, we need to have a way to review that list EASILY that shows why each user was suspended. There must be transparency here, and it must be easy to audit and review. COME ON.

댓글 보기 · 2017년 11월 15일에 게시됨 · Chet Farmer

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