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The Salvation Army

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2025년 1월 09일

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커뮤니티 댓글 Q&A - Tickets and email

I also need my name removed from the From email. Users are constantly thinking I am working on their ticket, and I am not.

 

댓글 보기 · 2023년 8월 09일에 게시됨 · The Salvation Army

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댓글Ticket basics

I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!

I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet. 

댓글 보기 · 2023년 1월 10일에 게시됨 · The Salvation Army

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Has there been an progress on this?

댓글 보기 · 2020년 11월 05일에 게시됨 · The Salvation Army

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

댓글 보기 · 2020년 5월 13일에 게시됨 · The Salvation Army

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?

댓글 보기 · 2020년 3월 26일에 게시됨 · The Salvation Army

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData. 

댓글 보기 · 2019년 9월 19일에 게시됨 · The Salvation Army

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.

댓글 보기 · 2019년 7월 17일에 게시됨 · The Salvation Army

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