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The Salvation Army
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2025년 1월 09일
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님의 최근 활동 The Salvation Army
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I was able to setup a Target then automatically add that Target (email) to certain ticket categories. Hope this helps some of you!
I am still hoping Zendesk is working on the ability to run reports based on cc's. Right now I have to run it from advanced search and manually enter it into spreadsheet.
댓글 보기 · 2023년 1월 10일에 게시됨 · The Salvation Army
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I have users who are cc'd on tickets and have been since the ticket was submitted yet their email replies go Private. How do I fix this? I've also had Followers replies go Public when they are not CC'd. This is messy and I am considering disabling the Followers option. Anyone done this and if so is it smooth or did that cause issues?
댓글 보기 · 2020년 3월 26일에 게시됨 · The Salvation Army
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I have quit even trying to use Explore until they get these things figured out. The other big issue I am having is you can not setup a query to be emailed. I use that every day in GoodData.
댓글 보기 · 2019년 9월 19일에 게시됨 · The Salvation Army
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I also need the ability to only choose agents when selecting by assignee. Users can not be assigned tickets so why they are even an option? Its very time consuming to scroll through 5000+ users to choose the 60 agents you want to include. I understand by Groups, however I have some agents in groups I want to exclude on some reports therefore I need to choose by assignee only.
댓글 보기 · 2019년 7월 17일에 게시됨 · The Salvation Army
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