Hans Andersen

Hi Frédéric

As I pointed out earlier you can only point you frustration towards Facebook. The lack of Instagram DM's in Zendesk has nothing to do with Zendesk or the Instagram Channel, but has to do with Facebook don't want us to do DM integration with Zendesk.

Once it is technically possible to do Instagram DM integration it is only a matter of time before it is integrated with Zendesk.

Hi Jean

Please see our instagram channel https://www.zendesk.com/apps/support/instagram-channel/? 

If you have any issues or feature requests please reach out to our support at support@helphouse.io 

There is nothing that we have wanted to do more than integrating DM's, but unfortunately Instagram/Facebook do not allow external developer to integrate with Instagram DM, which is why there is not integration for this. I have heard rumors about Zendesk being in dialog with Facebook about an integration between Zendesk message (Smooch) and Instagram DM's, but for the time being this is blocked by Facebook.

I hope that answers your request, even though I am not able to give you all the features you are looking for :)