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Rich Andersen

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2024년 10월 09일

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님의 최근 활동 Rich Andersen

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댓글Accounts and billing

Hi Jahn, Unfortunately I can't see the changes. When I click Customize should that be on the live version of Help Centre or in Sandbox?

댓글 보기 · 2023년 4월 18일에 게시됨 · Rich Andersen

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댓글Accounts and billing

Jahn Thanks Jahn,

Is there any way to preview changes made to Ticket Forms? I've edited one of the fields in one of our forms and want to see how it's going to look and work before replicating on the live instance.

댓글 보기 · 2023년 4월 18일에 게시됨 · Rich Andersen

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댓글Accounts and billing

Hi,

How do I preview changes made in the sandbox?

I've made a change and want to see how it looks in the Help Centre to see if it's working properly.

댓글 보기 · 2023년 4월 18일에 게시됨 · Rich Andersen

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댓글Working with articles in the knowledge base

Hi, Does anyone know if it's possible to use 'hotspot' interactive images? I have a large image explaining all the different element on a webpage. I'd like to have it so when the reader hovers over the number point it pops up some a little callout with more details. Is that possible at all?

댓글 보기 · 2022년 12월 06일에 게시됨 · Rich Andersen

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댓글Accounts and billing

Thanks Jahn, I was able to send a test emails TO my sandbox but I'm not receiving emails FROM my sandbox. Any idea why?

댓글 보기 · 2022년 10월 13일에 게시됨 · Rich Andersen

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댓글Accounts and billing

Hi,

How can I send emails to and from the sandbox to test templates, signatures, triggers, etc?

댓글 보기 · 2022년 10월 13일에 게시됨 · Rich Andersen

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게시물 Feedback - Help Center (Guide)

I really want to see what customers have been entering in the web widget chatbot regardless of whether they create a ticket or not.

It seems we can only see these queries if the customer proceeds to create a ticket.

Does anyone know of a way to see what customers have been asking?

Hopefully, this is something ZD devs can add as a feature.

2022년 8월 26일에 게시됨 · Rich Andersen

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댓글Explore recipes

So, you can only see what query users have entered in the widget if they proceed to create a ticket. If they don't create a ticket you will never know what questions they are asking. ??? This is critical information needed to improve content but it is not available.

Would be helpful to mention this at the start of the article. I've spent a lot of time trying to find something that isn't there.

댓글 보기 · 2022년 8월 25일에 게시됨 · Rich Andersen

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댓글Using AI agents for email and web form

Hi,

I'm trying to find out what an 'Indirect Resolution' is. Does anyone know?

Thanks,

댓글 보기 · 2022년 8월 15일에 게시됨 · Rich Andersen

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댓글Self-service best practices and recipes

The reason for asking is because the widget is suggesting the right articles but when I send a support ticket with exactly the same phrase it suggests wrong articles.

Why does the widget suggest correct articles but the support ticket suggests totally incorrect articles when exactly the same phrase is used?

댓글 보기 · 2022년 7월 14일에 게시됨 · Rich Andersen

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