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levati.luca

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2021년 10월 27일

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님의 최근 활동 levati.luca

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댓글Managing your email

I am also in "over 20"  situation.... It's very difficult for us, we have a lot o f suspended ticket, most of all caused by light agents/internal notes

Imagine a light agent receiving in the evening a lot of internal notes, he start to work the next morning, sequentially answering to all mail from zendesk, passing the 20 mail limit in very short time.

This is a big problem for us, we have several light agents working in this way

 

Please help to find a solution or workaorund

 

Thanks

 

댓글 보기 · 2021년 1월 19일에 게시됨 · levati.luca

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