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Lotus Themes, Zendesk partner for Help Center design and customization

We create human-centered, on-brand help centers for your customers to self-service easier and faster. According to testimonials, our clients see a 26% decline in tickets. Even Zendesk chooses Lotus Themes over competitors for their help center customization. We guarantee the smooth operation of our themes, but if you find bugs, we’ll fix them for free. Learn more at www.lotusthemes.com

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    Lotus Themes, Zendesk partner for Help Center design and customization님이 에 게시물을 만듦

    How does Zendesk software help you succeed in these turbulent economic times?

    1. 커뮤니티
    2. Zendesk Suite Q&A

    Hi everyone, Zendesk products seem to be a good solution in times of market uncertainty. Can you share your experience of how Zendesk software helps you cope with the current situation?

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    Lotus Themes, Zendesk partner for Help Center design and customization님이 에 댓글을 입력함

    1. 커뮤니티
    2. Zendesk Suite Q&A
    3. Zendesk Plugins to Improve a Help Center

    Hi Sam, We offer various help center plugins for different needs: easier navigation, ticket deflection, a better visual look of pages, and improved search options. You can also see how companies us...

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    1. Guide
    2. ...
    3. Using themes and customizing your Help Center
    4. Customizing your help center theme

    Hi colleen, Thank you for choosing our Braden theme. Can you contact us directly? Our developers will be happy to help.  Best, Lotus Themes

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    Lotus Themes, Zendesk partner for Help Center design and customization님이 에 댓글을 입력함

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    2. Feedback - Help Center (Guide)
    3. Adding text above and below search box in Guide

    Hi, OliverCould you show us your code? 'cause without it, your problem isn't entirely clearBest regards,Lotus Themes

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    Lotus Themes, Zendesk partner for Help Center design and customization님이 에 댓글을 입력함

    1. 커뮤니티
    2. Feedback - Help Center (Guide)
    3. Bulk update tickets, articles and all the things!

    Hi, Mateusz Unfortunately,  you can select a maximum of 30 articles at once. More information you may find here: https://support.zendesk.com/hc/en-us/articles/4408836336154-Updating-knowledge-base-...

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    1. 커뮤니티
    2. Zendesk Apps Framework (ZAF) Q&A
    3. Different brands in a single help center.

    Hi Wilhelm,   Your issue requires serious customization. We did something similar for GOG where branding and logo change based on the URL parameter.: https://support.gog.com/hc/en-us?product=gog  h...

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    2. Zendesk Suite Q&A
    3. Advice on Using Brands

    Hi Chassidy, maybe that may also inspire you in your searches— here are some of our case studies with the same approach as yours:1. You have two types of customers like the Route brand. You might a...

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    Lotus Themes, Zendesk partner for Help Center design and customization님이 에 댓글을 입력함

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    2. Tips from users - Zendesk Suite
    3. What Is “Better Help Center Design”?

    Hi Ryan Wells, Thank you for your interest. For some reason, the link disappeared, and Community doesn't let us add it again (the post is pending approval). Here is the link to the white paper. Let...

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    What Is “Better Help Center Design”?

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    2. Tips from users - Zendesk Suite

    “Better” isn’t only about having a trendy color scheme and flashy fonts. Better design can actually be defined and measured. For example, Mozilla’s support site got a 233% improvement from their us...

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    Lotus Themes, Zendesk partner for Help Center design and customization님이 에 댓글을 입력함

    1. Guide
    2. ...
    3. Using themes and customizing your Help Center
    4. Customizing your help center theme

    Hi Vishal, You can use the Side Navigation extension for the second one. More information about theme compatibility is here. 

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