LUANA CRISTINA DO AMARAL

Great suggestion to highlight the text.
It will facilitate analysis by agent and customer.

Hi,

In Brazil, we have a holliday Wednesday after carnival, in the morning. So, in the afternoon not is holliday.

This request is very good!

We use the app to identify the path the customer takes before opening the ticket.
Allowing our agent to suggest articles for the ticket solution.

It is a big loss for us to discontinue this application.

Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.

Great suggestion.

To suit us, the restriction could be by function.

Thank you.