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Rebecca Katz

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2024년 6월 30일

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님의 최근 활동 Rebecca Katz

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댓글How to manage the help center

Are there limitations to when the customer context page shows page views? Does it depend on where they open the ticket from? 

댓글 보기 · 2024년 6월 30일에 게시됨 · Rebecca Katz

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hey Zachary, thanks for your reply! I'll definitely look into that option and see if it will meet the requirements. 

We originally wanted to set up messaging but it didn't allow for us to authentication details to the widget so we had to use the basic chat, however, I understand this is also under development. 

Good luck with the transition 

댓글 보기 · 2022년 10월 26일에 게시됨 · Rebecca Katz

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

We have the exact same request, does anyone know if this has been developed in the past 5 years since this request was made? 

댓글 보기 · 2022년 10월 24일에 게시됨 · Rebecca Katz

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댓글Getting started with Guide

Hey :-) 
I'm about to activate a help center of ours and we want to make sure the articles are not searchable in Google. Currently the settings are so that only end users in a certain segment can view the content and only via logging in, will this ensure these article aren't searchable on google?

Thanks!

댓글 보기 · 2022년 10월 04일에 게시됨 · Rebecca Katz

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댓글Setting up Zendesk Guide

Hey, we have two brands and we want each one to have different end user authentication requirements - one with external authentication and one with social login (google auth). In the admin settings I don't see a way to differentiate this by brand, is this possible??

댓글 보기 · 2022년 8월 04일에 편집됨 · Rebecca Katz

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댓글Business rules

Hey Brandon, 

 

I have it set up this way and it's currently business hours but the trigger isn't running. Any ideas?

 

 

 

 

The trigger runs properly as soon as I remove those two conditions

 

Thanks!

댓글 보기 · 2022년 7월 29일에 게시됨 · Rebecca Katz

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댓글Business rules

Perfect thank you again!

댓글 보기 · 2022년 7월 29일에 게시됨 · Rebecca Katz

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댓글Business rules

Thanks Brandon!!

I think what's confusing me is that there is also a trigger condition on the schedule itself. So I guess ignore that condition and just use these two. I'll try that thank you!

When I tried it now the trigger failed to run even though we are in business hours but I'll try it again. Thanks

댓글 보기 · 2022년 7월 29일에 게시됨 · Rebecca Katz

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댓글Business rules

How can I set up a trigger that runs only when we are NOT within scheduled hours? 

I.e. I want an autoreply that runs when it's business hours and one that runs when it's not business hours

댓글 보기 · 2022년 7월 29일에 게시됨 · Rebecca Katz

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댓글Business rules

Our triggers are categorized into groups, will the run order still be from top to bottom of the whole list, or is it top to bottom within each group? 

For example:

Category 1:

trigger 1a

trigger 1b

 

Category 2:

trigger 2a

trigger 2b

 

Will triggers 1a and 2a run together or will 2a run after 1b? 

Thanks!

댓글 보기 · 2022년 7월 29일에 게시됨 · Rebecca Katz

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