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Terry Hessey
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2024년 9월 23일
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님의 최근 활동 Terry Hessey
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Hi there, I am looking for an answer to Shot Scope Support's question as I am in the same kind of situation. Our product does not have quick answers conducive to the use of Chat and I would like a ticket created from the customer's message if they don't find the answer with the help of the bot.
댓글 보기 · 2024년 7월 30일에 게시됨 · Terry Hessey
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Hey Chandra,
I didn't get a chance to update you. I did reach out to support and they suggested I use the API to get a list of all the organization data. This worked for me but there is a lot of data manipulation to get the information I need. I hope there will be an Organization data set in Explore sometime soon to alleviate this work. :)
Thank you!
댓글 보기 · 2021년 2월 18일에 게시됨 · Terry Hessey
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Hi Chandra,
Thank you so much! I do not have multiple organizations. The security contact name and email are Custom Organization Fields. I have tried with and without the addition of tags to ensure I am getting just the active customer org's but that isn't helping.
For the rows I have Organization Name, Security Contact Name and Security Contact Email. I am not including Custom Ticket Fields.
I appreciate your help.
댓글 보기 · 2020년 12월 17일에 게시됨 · Terry Hessey
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Thank you for that suggested solution Chandra! I am trying to get a listing of all my current active organizations with the customer fields of security contact information and I am getting multiple lines for some of the organizations. Why would this be?
댓글 보기 · 2020년 12월 16일에 게시됨 · Terry Hessey
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