Jeff Bowden
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This feature needs to be added to better the customer experience, i have had to create custom reports and provide access to customers to view these to see the useful data from a ticket
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Giving Agents ability to reset passwords
There needs to be the ability for non-admin agents to reset user passwords
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I also need non admin agents to have the ability to reset passwords, this lack of functionality is a burden on supporting our support members
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Hello David Feel free to reach out to me for this 1-1 Thanks Jeff Bowden Support Manager, THREAD
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Agreed this is needed as Teams is now a landmark for communication internally, please make this happen asap