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Reservations
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2023년 2월 28일
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게시물 Developer - Zendesk APIs
Not sure if this is the right place to post, but we are looking to extract ticket descriptions and end_user comments from tickets, and also agent responses.
Does anyone know how we would modify the following excerpt from our python script, which uses Zenpy?
def extract_prompts_from_ticket(ticket):
"""
Extracts prompt from a Zenpy Ticket object
"""
comments = []
if hasattr(ticket, 'comments'):
comments = [comment.body for comment in ticket.comments]
ticket_text = ticket.description + "\n" + "\n".join(comments) + " "
return ticket_text
def extract_completions_from_ticket(ticket):
"""
Extracts completion from a Zenpy Ticket object
"""
comments = [comment.body for comment in ticket.comments]
return comments
Keep getting the error than "ticket" has no comments attribute. Not sure what the right call is, nor how to isolate the agent comments fom end_user comments. Apologies for the n00bish question
The query we are using is below:
# Define search parameters
search_start_time = datetime.datetime(2023, 2, 19, 0, 0, 0)
# Define query
query = zenpy_client.tickets.incremental(start_time=datetime.datetime.timestamp(search_start_time))
and we are importing the following libraries:
import datetime
import json
import os
import time
from zenpy import Zenpy
import openai
from openai import api_key, Model, Completion
Any help fro someone who can point to where I'm goinf wrong would be much appreciated!
Any help fro someone who can point to where I'm goinf wrong would be much appreciated!
2023년 2월 28일에 게시됨 · Reservations
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커뮤니티 댓글 Feedback - Ticketing system (Support)
Is there no update to this?
We are just realizing that our agents are not being updated if a message bounces. The ticket system is so linked to e-mail - why is it that there is no common-sense solution to this?
When a ticket goes out and the requester's e-mail is wrong - even as a primitive solution - why doesn't the bounce just come back to the ticket? It seems a more sophisticated solution is warranted, tbh, but even the raw bounce notification would let agents know of a problem.
댓글 보기 · 2016년 3월 21일에 게시됨 · Reservations
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