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Thomas de Silva
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Thomas de Silva
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Hi @...
It's a good suggestion!
In the meantime, I will suggest that you take a look at the User Data app
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
댓글 보기 · 2020년 1월 07일에 게시됨 · Thomas de Silva
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Thomas de Silva님이 에 댓글을 입력함
Hi Brandon.
This is a really good feature request!
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
댓글 보기 · 2019년 10월 30일에 게시됨 · Thomas de Silva
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Hi Jen.
Please click the link in my signature.
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
댓글 보기 · 2019년 9월 26일에 게시됨 · Thomas de Silva
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Thomas de Silva님이 에 게시물을 만듦
Hi Talk PM ;-)
Derived from this
We need an option where it's possible to re-offer calls to agents that have once ignored or declined a call before the call gets the voicemail or gets disconnected when the voicemail is disabled.
The following needs to be taken into consideration:
Is the maximum queue size exceeded?
Yes = voicemail offered/ call disconnected if voicemail is disabled
No= call gets offered to available agents again and call back message repeated if enabled
Is max call wait time exceeded
Yes = voicemail offered/ call disconnected if voicemail is disabled
No= call gets offered to available agents again and call back message repeated if enabled
This an essential function to accommodate most EU call centers. No customer wants to be sent to voicemail or disconnected without an option to wait for an available agent or be offered callback.
Please vote up if you find this usefull.
#helpsome regards,
Thomas de Silva
Zendesk Consultant @ helphouse.io
2019년 7월 31일에 게시됨 · Thomas de Silva
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