Thomas de Silva
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Hi @... It's a good suggestion! In the meantime, I will suggest that you take a look at the User Data app #helpsome regards,Thomas de SilvaZendesk Consultant @ helphouse.io
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Hi Brandon. This is a really good feature request! #helpsome regards,Thomas de SilvaZendesk Consultant @ helphouse.io
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Hi Jen. Please click the link in my signature. #helpsome regards,Thomas de Silva Zendesk Consultant @ helphouse.io
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Minor correction. If Agent are "Away" or "Wrap-up" the call stays in queue
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Call Routing to Agents more than once
답변함Hi Talk PM ;-) Derived from this We need an option where it's possible to re-offer calls to agents that have once ignored or declined a call before the call gets the voicemail or gets disconnected ...