Phil Holladay

I hear you @....  I'm in software as well and know things happen.  Just a bit surprised as to something so obvious.  Thanks for the quick response.

Thank you for the very thorough explanation.  That really helps.  

Ash I kinda see your point.  But there are other threads where they have replied.  I know Salesforce has struggled with this for years but have been slowly getting better.  I think it's about managing expectations.  Put a note in here saying, write what you want but we reserve the right to read-only and not respond.  At least that would be honest even if I didn't like it.

No offense, but this seems like some pretty basic QA stuff.  What happened?

Thanks for the reminder Danielle.  Zendesk.  Any update?  Where are you?  It's pretty embarassing that you don't comment for over TWO years!  I wonder what I'm paying for every month and why even have these boards if you don't respond?

Zendesk-

Any update on this?  This is a huge pain point for us and is causing extra work and problems.  As we grow, the views get more and more complicated.  This is starting to turn into a showstopper for us.

Does anyone know if Zendesk responds to tickets?  

This is exactly what I need.  I'm surprised there aren't more comments.  I don't want to mess with triggers.  This seems pretty basic but I guess not?  Any update on conditional views?