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Michael Goldman
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 9월 14일
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님의 최근 활동 Michael Goldman
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커뮤니티 댓글 Feedback - Ticketing system (Support)
Sure. My agent recently copy/pastes a SQL output with lots of whitespace and formatting. It got butchered upon copy/paste since it was too many characters. She tried it again 2 more times and kept getting the same result thus the customer got the same comment 3 times. I had to go in and make 2 of them "internal" to fix the customer view which leads to a bad customer experience and a poor agent experience.
The only reason we found this out was due to her telling me that the system was broken and I did some research.
댓글 보기 · 2018년 4월 30일에 게시됨 · Michael Goldman
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