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Rich Herbert
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2025년 2월 27일
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님의 최근 활동 Rich Herbert
Rich Herbert님이 에 댓글을 입력함
Hi Jacob the Moderator and Alan Peterson,
Was there ever any resolution to this as I have the same exact use case and would love to be able to automate this.
Subject - Onboarding Request ABC|123
{
"ticket": {
"custom_fields": [
{
"id": 19626217318541,
"value": "{% assign parts = ticket.title | split: "|" %}"
}
]
}
}
Thanks!
Rich
댓글 보기 · 2025년 2월 26일에 편집됨 · Rich Herbert
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Hi there,
I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webhook extract an 8-digit number from the tickets subject and paste it in a custom ticket field when a ticket is created.
The value will always be 8-digits and always be between two slashes, i.e. “/12345678/”
For example, if the subject of the ticket is:
"Test Ticket Example /12345678/ New Request", then we want “12345678” to populate in a custom field when the ticket is created. I feel like this is possible with a webhook, but not sure exactly how to set it up.
Thanks!
Rich
2025년 2월 12일에 편집됨 · Rich Herbert
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Great update Alina Wright! More granular permissions on user fields is very much needed here including the ability to hide or make certain fields read only. This would allow us to have much better control over our user data and really take advantage of the requester-driven updates to triggers that launched not too long ago. Excited to hear more!
댓글 보기 · 2024년 2월 28일에 게시됨 · Rich Herbert
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Hi Gabriel,
We don't have any custom statuses enabled that I know of.
Thanks!
댓글 보기 · 2023년 6월 06일에 게시됨 · Rich Herbert
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Hi there,
Will this take effect in Zendesk Sandbox environments at the same time?
Thanks!
Rich
댓글 보기 · 2023년 6월 05일에 게시됨 · Rich Herbert
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Hi there - getting this error when I attempt to use the app. Just installed and entered the system field for status per the instructions. Any guidance?
댓글 보기 · 2023년 6월 05일에 게시됨 · Rich Herbert
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