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Mary Cheung

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 22일

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님의 최근 활동 Mary Cheung

Mary Cheung님이 에 게시물을 만듦

게시물 Feedback - Voice (Talk)

At this time, only real time reporting is available for Agent availability in the Talk Dashboard.  It would be store this data so that the agent Total Online Time and Time Available can be tracked. With the current functionality, it requires someone to log in at the end of day (not ideal when you have coast to coast support) to retrieve the day's metrics manually.

Unsure if this topic was posted, but wanted to follow up on this thread initiate 2 years ago - https://support.zendesk.com/hc/en-us/articles/115006250347-Can-I-report-on-agent-availability-in-Zendesk-Talk-

2018년 11월 28일에 게시됨 · Mary Cheung

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