David McKnight
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David McKnight의 활동에 대한 투표 수-
We use views a lot to highlight specific groups of tickets, so this would be easy to highlight "new" tickets assigned to an agent. I start with a macro that sets the first few characters in the ti...
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OK, I think my solution for this until Zendesk offers this function is to have the client access an Office 365 SharePoint folder in the browser and upload images to that folder. Still would prefer ...
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I just looked at the API dump of the ticket, and I could write some code to parse everything from the content_url, but what a pain. You should already have a function that already does that. I am g...
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I just downloaded almost 100 jpg files from a client's support ticket, and had to do it one-by-one-by-one-by-one-by-one... Click on the image, click the download button, point browser to where the ...
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We've been using Zendesk for a little more than a year, and like it a lot. I have tried searching a few times to attempt to understand what data actually drives the dashboard -- and I agree, if you...
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I think Olof, the complaint is that if the dashboard is the first thing our agents see, to not make it useful to them is a waste. I agree with that. And I also see that both for those who are power...
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So Samantha and Jodi, another clarification. You say you have more views than the left-hand Views panel can display. How does that apply to the dashboard view? That seems more a weakness of the Vie...
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So, we're talking about two ways to accomplish the same thing. You bookmark the root login page (or type the lengthy URL). Zendesk takes you to the login page, routes you to the default Help Cente...
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Agreed.