Bicycle Transit Systems
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I think this is a pretty straight-forward one. If an agent missed 1 or 2 calls just auto-change them to "away" or "offline."
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@James Cory SELECT # inbound Calls WHERE Call Wait Time<30/# inbound Calls With what you have here, you would be including calls that never left your IVR/auto-attendant in both your numerator and d...
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This should be addressed. If possible, closing the your browser should automatically make you unavailable on Talk. Another solution, or in addition, is that if you have been inactive for a certain ...