Emelie Vink

In Reporting - Search we would like to be able to see the tickets that were created by visitors of articles. It would help us understand what the user could not find an answer to in the article. 

Today, we would have to go through every support ticket handled by our support team to see where the requester came from which is not ideal.

Any news on this?

We really want to get notifications sent to a Slack channel from Guide when an article has been created or updated, but even when there are new comments, upvotes etc. Today it's a manual process to inform everyone when this happens so an automatic process would be much better.

Just like the Jira - Slack integration.