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Andrea Saez
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 11월 01일
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님의 최근 활동 Andrea Saez
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We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love the widget follows them around and they can just ask help whenever without having to look for a 'Contact us' link.
댓글 보기 · 2015년 9월 24일에 게시됨 · Andrea Saez
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Hi Heather,
There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certain group/agent - and then set all appropriate trigger and tags thereof.
For example,
We have a trigger set for feedback, which goes to a particular group, sets it as 'New' and places it on a view. That way they're all placed independently from regular support tickets.
댓글 보기 · 2015년 8월 27일에 게시됨 · Andrea Saez
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Hi Joeg,
You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.
댓글 보기 · 2015년 7월 23일에 게시됨 · Andrea Saez
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