Andrea Saez

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Random Satisfaction Surveys - Set Sampling Rate

Hey guys, I'm sure they're working on it - that being said, there is a way to somewhat manually control it. We all get repeat customers, and I totally get that it can be annoying to send them the s...

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• Andrea Saez
• 만듦 2016년 05월 08일 09:29
• 2표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

You can set a trigger to autoassign to a group or person and remain as 'new' until there's been any action on it. Remember that Zendesk is based on ITIL.  If what you need is for new tickets to hav...

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• Andrea Saez
• 만듦 2015년 08월 27일 07:35
• 1표

1. 커뮤니티
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

Great stuff! We also do a bump-bump-solve here :)

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• Andrea Saez
• 만듦 2015년 05월 27일 09:50
• 0표

1. 커뮤니티
2. Zendesk on Suite best practices
3. Fine Tuning: Bringing support to your customers with Embeddables

We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love th...

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• Andrea Saez
• 만듦 2015년 09월 24일 16:08
• 0표