Andrea Saez
-
총 활동 수34
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수0
-
플랜 수19
댓글
Andrea Saez의 최근 활동-
Hi Raquel, I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. Hope that helps!
-
Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)
-
*pops in* NEAT! *pops out*
-
Interesting. As a product manager myself, I usually ask the question, "what problem are you trying to solve?" - so I can only ask the same, what problem are you trying to solve by using custom stat...
-
+1
-
Hey guys, I'm sure they're working on it - that being said, there is a way to somewhat manually control it. We all get repeat customers, and I totally get that it can be annoying to send them the s...
-
We tried using them inside our app, but decided to go full time with it on our website. It's actually a really great converter. We've gotten great feedback from our clients saying that they love th...
-
Hi Heather, There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certai...
-
You can set a trigger to autoassign to a group or person and remain as 'new' until there's been any action on it. Remember that Zendesk is based on ITIL. If what you need is for new tickets to hav...
-
That's great, thanks Carlos! I'll add it to the original post above. Sorry I wasn't around to answer your question yesterday, I'm in the UK !