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Erik Bailey

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2024년 4월 26일

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님의 최근 활동 Erik Bailey

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Certainly! I would probably have another member of our organization attend in my place, but overall we are still very interested in this capability, as it would drastically reduce the number of fields we need on the left-hand pane of an Organization record.

댓글 보기 · 2023년 3월 14일에 게시됨 · Erik Bailey

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1. We have not yet been migrated to the new interface, but this is the single most scary change I see. Having the most recent information directly on top is fundamental and anything else is insane. Your example of how inbound emails are shown is spot-on. This needs to change. Upvoted.

댓글 보기 · 2022년 11월 09일에 게시됨 · Erik Bailey

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게시물 Feedback - Ticketing system (Support)

It would be extremely valuable to allow attachments for Organizations.

For example, being able to attach a support contract to the Organization record, since the terms and SLAs can vary by organization.

We make extensive use of custom fields for Organizations (I think we have about 40 fields currently), but we would really like to be able to have a file repository, rather than having to have a separate correlated location (file share, SharePoint, box.com, etc). While an organizational structure (hierarchical folders?) within it would be ideal, even just a flat list of files sorted by filename or upload date would be sufficient! :)

Thanks for considering this! :)

2017년 4월 07일에 게시됨 · Erik Bailey

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