Andreas Schuster
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Oh my god, miracles are indeed happening :)
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Thanks for your comment, i just realized i forgot to update this article, there is much more implemented now with our little colorful friends. 😀 I hope i will have time this week to edit. Best,Andreas
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Hi Mike, thanks for your thoughts about my implementation.I would love to your feedback as soon you've implemented it.Best,Andreas
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Regarding "I want to edit tags", wouldn't it be possible to create custom queries for specific groups of Tags which should be counted as one in insights?
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Hi Dennis, thanks for getting back to me, I am happy that you could achieve what you wanted. In case you've implemented some additional features, feel free to share with us here to make this articl...
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How emojis will rock your Zendesk 😎😍
At first i was not sure if this is even worth an article, however I am everyday more amused by the usage of our little friends in Zendesk. Where it all started... The story starts almost two year...
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How to create an auto reply for Facebook
I saw lately a couple of posts here that people are looking for a auto-reply function for the connected Facebook pages.https://support.zendesk.com/hc/en-us/articles/226599587https://support.zendesk...
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I created a workaround for that, so that my agents know that a trigger applied something. I'm using the Tag Warnings app for "updating a ticket".(https://www.zendesk.com/apps/tag-warnings/)Just add...