Scott

@Andrew - the problem with your suggestion is that grants Community Moderators the right to edit KB articles which is something we don't want. Community needs to be managed separately from official help center articles.

@Mark Wang - exactly! ZD needs a new role for moderators with the proper permissions you describe.

+1

I posted in another thread about this entitled "Introduce a new level of access - Moderator". 

+1 This is a basic forum feature. We're starting to consider integrating other options like Vanilla Forums using the Zendesk API, although we'd rather not have to introduce another software platform into the mix.