최근 검색
최근 검색 없음

Konstantin Annikov
가입한 날짜: 2021년 4월 16일
·
마지막 활동: 2023년 6월 28일
팔로잉
0
팔로워
0
총 활동 수
20
투표 수
7
플랜 수
9
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Konstantin Annikov
Konstantin Annikov님이 에 댓글을 입력함
One more vote for bulk editing of an existing field.
The paid plugin seems redundant for such a simple operation.
@... ZZ Graeme Carmichael seems it is popular, doesn't it? Maybe it's time to implement that?
댓글 보기 · 2022년 7월 25일에 편집됨 · Konstantin Annikov
0
팔로워
2
투표 수
0
댓글
Konstantin Annikov님이 에 댓글을 입력함
This not an alternative, as it is not possible to combine Explore data with other systems' data (Jira, YouTrack, etc) via "External link sharing"
The only way I see to achieve that is to make Explore to be iframed, or return a query result by API.
Or you see another workaround, Walter Bellante ?
댓글 보기 · 2022년 1월 31일에 게시됨 · Konstantin Annikov
0
팔로워
1
투표
0
댓글
Konstantin Annikov님이 에 댓글을 입력함
Hi,
Do we have updates on that?
I am trying to achieve the same (combine data from Jira (kind of) and Explore).
Is it possible?
댓글 보기 · 2022년 1월 31일에 게시됨 · Konstantin Annikov
0
팔로워
0
투표 수
0
댓글
Konstantin Annikov님이 에 댓글을 입력함
Pain point for our company as well.
We are recording backlog for the agents, and backlog differs depending on who is looking at it.
Simple example:
An agent is in GMT+0, he is working Mon-Fri, 9-18. We are capturing backlog at 19:00 (agent's time) every day. Tickets are assigned to all agents 9-18 daily (including sat and sun)
This agent has all tickets closed at 19:00 for the whole week (Mon-Fri). The agent looks at the dashboard and all is good for him. Side note: Sat and Sun are excluded from the dashboard.
But a manager is working in GMT+10. When it is Sunday for agent, and backlog is excluded for him, for his manager it is Monday already, so backlog is included in the dashboard.
So, the pain point: the manager thinks that the agent has a huge backlog (as agent's Sunday is included in manager's dashboard), but the agent actually does not have it.
댓글 보기 · 2021년 1월 26일에 게시됨 · Konstantin Annikov
0
팔로워
1
투표
0
댓글