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Brettany Rhodes
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2025년 1월 09일
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님의 최근 활동 Brettany Rhodes
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I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that will include problems with incidents, but it does not pull in the problem tickets without incidents.
Thanks!
Brettany
2025년 1월 07일에 게시됨 · Brettany Rhodes
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I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need this status changed at the Org Level, not the ticket level.
For example:
Organization field > Onboarding Status field = Early Adoption
after 90 days change the
Onboarding Status field = Onboarding Complete
2024년 5월 03일에 게시됨 · Brettany Rhodes
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I'm looking for a way to a macro, or possibly an internal note added when an agent first opens a ticket. We need to set reminders for agents to add certain documentation before taking action on the ticket (pending, on-hold, solved).
Is there an option or workaround to do this?
2024년 3월 13일에 게시됨 · Brettany Rhodes
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We are still only seeing the 12/8 split as well, when will the 30/10 split be available? Is there option in Admin that needs to be turned on?
댓글 보기 · 2023년 10월 02일에 게시됨 · Brettany Rhodes
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I'm needing to audit all views and who they are available to. Is there a way to export the views list?
댓글 보기 · 2023년 3월 22일에 게시됨 · Brettany Rhodes
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When setting an individual user to Can view all org tickets in their user profiles. Does this user have edit rights to all org tickets or is it view-only access?
댓글 보기 · 2022년 8월 24일에 게시됨 · Brettany Rhodes
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We have a trigger set up to send a notification to Slack if a ticket is received with "red flag" keywords indicating a high emergency issue is taking place. The notification is working fine, but the agents are requesting the Slack notification contain the red flag word. Is there a way to include a word or phrase when listed as an "ANY" condition for the comment/subject text? Attached are samples of the trigger created and the Slack notification received. Any help would be appreciated.
댓글 보기 · 2022년 5월 16일에 게시됨 · Brettany Rhodes
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Any update on this? I'm looking for a solution to send a notification to a Slack channel each time a new online help article is published.
Has anyone come up with a work around to send a notificate to Slack when articles are published without creating a ticket?
댓글 보기 · 2022년 4월 13일에 게시됨 · Brettany Rhodes
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