
David
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David님의 최근 활동-
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Just to echo the concerns of other customers dealing with high ticket volumes. This will impact our workflow for triaging which we do several times a day.
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I completely agree and support this - it would be great to configure sub-types of Light Agent whose permissions are further restricted.
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Am I missing something or is it not possible to distinguish between Web Widget and Web Form as channels within Explore, even though they are recognised as separate channels in Support?I'd really li...
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Me too! I'm reluctant to invest the time in configuring complex flows using Answer Bot for Messaging if we can't use real conversation data as the basis first.
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Another vote for CES in Zendesk please!