Brian Scott Peterson

I have to request this too. Tired of searching pages over and over. PLEASE! 100 per page! 

I am revisiting this workflow many months after setting it up so forgive me if I'm forgetting something basic. 

We receive emails at suppot@ourwebsite.com, which google admin/gmail account. The messages are set to to automatically become ZD tickets. I periodically check the gmail account's spam folder, and have increasingly been finding messages erroneously flagged as Spam. If I mark these NOT Spam, they will appear back in my inbox but do not automatically become ZD tickets. For them to become tickets, I forward them owrsuppot@ourwebsite.com or support@ourwebsite.zendesk.com, however these forwarded messages are suspended before coming ticket (possibly causing a mail loop) with the reason for suspension listed as "received from support address". 

I'm not sure how to better prevent more message from ending up in my spam box, and what the protocol is for turning them into tickets if they are.