Grego Malone

Thanks for sharing your workflow, Anton.

I gotta ask though, how do you track relations between articles and tickets?

Currently, there's no way neither in Insights nor in GoodData reports to easily see which articles have been linked to a ticket when you open it. Or vice versa, when one opens an article and sees all the tickets that have been attached to it. In other words, what tools do you use to properly track KCS reuse?

And how do you then make decisions on choosing which articles should be left as DRAFTS for further reuse and refinement, and which ones should be published?