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Sean Morrissey

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2024년 11월 05일

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님의 최근 활동 Sean Morrissey

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커뮤니티 댓글 Q&A - Talk and text

This would be a great feature

댓글 보기 · 2024년 11월 05일에 게시됨 · Sean Morrissey

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게시물 Feedback - Ticketing system (Support)

With the new interface, I see the loss of functionality to move to the next ticket. Perhaps this is due to the fact that that feature was specific to the view. I don't like having to go back to the home screen each time. I would like to see the functionality to move to the next ticket and come back with this enhancement.

 

2024년 7월 02일에 게시됨 · Sean Morrissey

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댓글Ticket basics

With the new interface, I see the loss of functionality to move to the next ticket. Perhaps this is due to the fact that that feature was specific to the view. I don't like having to go back to the home screen each time. I would like to see the functionality to move to the next ticket and come back with this enhancement.

댓글 보기 · 2024년 7월 01일에 게시됨 · Sean Morrissey

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댓글Setting Guide roles and permissions

In our enviroment, the requesters organization is equal to a user segment. The issue we have is an agent has access to all user segments. So when my agents use the knowledge base they get articles across all user segments. I would like for them to only see articles for the user segment based on the requestors organization/user segement. I was told if I was on enterprise I could create custom context panels. I do not think this is viable to one upgrade to enterprise or second create 100s of context panels. Any thoughts/suggestions

댓글 보기 · 2024년 6월 18일에 게시됨 · Sean Morrissey

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댓글AI agents and automation best practices

I need to restrict articles based on the label.

I my enviroment each organization is equal to the user segment in guide.

So I need to restrict the article suggestions based on the user segment. Today a requester gets article suggestions across alluser segments. I do use labels to identify the organization name. Is there a way to add logic in “configure and test” to populate the label with the organization tag in the label?

댓글 보기 · 2024년 6월 05일에 편집됨 · Sean Morrissey

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댓글Ticket automation and collaboration

Tetiana Gron while i appreciate the suggestion, it does not seem practical. I have 90 cclients so that would required 90 filtered vviews. Additionally, it requires an upgrade to enterprise.

댓글 보기 · 2024년 5월 06일에 게시됨 · Sean Morrissey

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댓글Ticket automation and collaboration

I would like to see the ability to filter KB results in the search based on the requester 's organization. In our world, we use user segments for our KB articles which are based on a requesters organization (each client). However, an agent has access to all organizations, so they see all KB articles in the search result. 

댓글 보기 · 2024년 4월 23일에 게시됨 · Sean Morrissey

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I have a color blind employee and they are unable to see internal comments with the blue hue. When they hover over the internal comment the shade goes darker and they can see the comment with the darker hue. So we need an accessibility option to change the color hues on this new feature.

댓글 보기 · 2024년 4월 03일에 게시됨 · Sean Morrissey

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댓글Ticket basics

We have an issue with the new agent workspace interface. We have an employee who is colorblind and the blue shadowing on the internal comments prevents them from seeing the comment clearly. Can an accessibility option be added to remove the background color. In speaking with my employee if the hue was a bit darker they could see it better.

댓글 보기 · 2024년 4월 03일에 게시됨 · Sean Morrissey

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댓글Team members and groups

Anytime I use the bulk user import, the import process changes the role of a user in Talk back to an "Agent" Since I do not see an option to set Roles and Access, this appears to be a bug. It does not change the Support, guide or explore toles and access, just talk. I have also opened a support ticket, but thought I would post here as well. 

댓글 보기 · 2024년 1월 29일에 게시됨 · Sean Morrissey

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