Jonathan van der Bruggen

Posted this in another post a while ago, but I'm posting it here as well as I hope it will help some people.

I took matters into my own hands and built a bounce notification system myself using Zapier (#nospon). This was possible since we relay incoming email over the Gmail servers and Zapier has both Zendesk and Gmail integrations. (But they also have Microsoft Outlook and more.)

Zapier basically tracks Gmail for bounced emails. When it finds one it'll search for the corresponding ticket in Zendesk and updates it (open + comment).

This is what my Zapier configuration looks like:

When this happens...

1. New Email Matching Search in Gmail (e.g. from:MAILER-DAEMON@*zdsys.com)

Do this...

2. Extract Email Address

3. Find Ticket in Zendesk (make sure to use order_by:created sort:desc)

4. Update Ticket in Zendesk

@Amber Yes, this was all done through the Zapier app integration with Zendesk AND Gmail.

And yes, you'll need the monthly 20$ plan to get this to work. (But you might use Zapier for other automations as well - it's a nice service! #nospon)

I recently took matters into my own hands and built a bounce notification system myself using Zapier. This was actually quite easy (no technical knowledge needed) since we relay incoming email over the Gmail servers and Zapier has both Zendesk and Gmail integrations. (If you forward your email from another email service, you have to check if they have an integration with Zapier as well, like Microsoft Outlook.) It works like a charm for me and I hope it will help others as well. This is what my 'Zap' looks like:

When this happens...

1. New Email Matching Search in Gmail (from:MAILER-DAEMON@*zdsys.com).

Do this...

2. Text - Extract Email Address (from the email's body text from step 1).

3. Find a Ticket in Zendesk (using the extracted email address from step 2 and order_by:created sort:desc).

4. Update Ticket in Zendesk (using ticket id from step 3, setting status to 'open' and adding the email's body text from step 1 as comment).