Natalie_Lorente
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Natalie_Lorente님의 최근 활동-
Natalie_Lorente님이 에 댓글을 입력함
Yes, this is happening to our team right now. Can confirm the checkbox "Required to submit a request" is checked. The strange thing is, it was working correctly, and I just noticed (not sure how lo...
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Natalie_Lorente님이 에 댓글을 입력함
I've set this up, but I'm finding 2 or 3 responses later in the conversation that 'pausable update' is suddenly triggered again when the ticket was not put in pending in the last few back and forth...
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Natalie_Lorente님이 에 댓글을 입력함
This feature is very important to us as well, and the lack of SLA on internal notes has caused a lot of frustration. I really hope it gets put on the product roadmap soon.