Anthony Stenhouse
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Anthony Stenhouse님의 최근 활동-
Anthony Stenhouse님이 에 댓글을 입력함
Adding our voice to this request. :+1:
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We have a series of Groups that start with a specific identifier and we instruct our Agents to add themselves to these Groups to see specific ticket types. I've just added a new Group within this f...
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Amisha Sharma Thanks to you and the team for rolling this out. I've tested on our end and it appears to be working well.
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I echo the same questions as above - Our team are 100% remote, will they need to make specific changes within their home network? As it's a change at twilio, I suspect nothing needs to be done unle...
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Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?
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The pagination change has been impactful to some of our team members and required alterations to their workflow to try and keep their productivity up. We understand there's reasons for this change,...
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Thank you Christine I've opened API Access to Export Team-Member Data.
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API Access to Export Team-Member Data
Following the release of Exporting team-member data feature, having the ability to access this dataset programmatically via the API would be a great next step. Something along the lines of making o...
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I think there's room for both options. Each company/team has different workflows and it may not always be possible to use a single distributed email (which is how we are currently managing this).
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Hi Christine, We have code that pulls in data from the Users API and it does what we need, however, I'm more so looking for a way to automate generating this team-member data export. Our current ap...