Óskar Ómarsson
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총 활동 수106
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마지막 활동
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Óskar Ómarsson님의 최근 활동-
Óskar Ómarsson님이 에 댓글을 입력함
In regards to limit this to subset of agents, I understand that isn't possible right now, I would love to have my experienced agents try this out with out giving this to all agents, are there any p...
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Óskar Ómarsson님이 에 댓글을 입력함
Salvador Vazquez thanks for the update, I must say that this is really exciting for our setup, looking forward to see this realeased. Best regardsOskar
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Alina Wright thanks for the update, looking forward to April :)
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Hi again, Alina Wright do you have any updates on this?
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Óskar Ómarsson님이 에 댓글을 입력함
Any feedback on this from a Zendesk Support PM? This is annoying our customer service agents, they work with a lot of pdfs on daily basis and it would be great if Zendesk wouldn't force a certain b...
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Óskar Ómarsson님이 에 댓글을 입력함
Appreciate the feedback Alina Wright I just find my self wonder more and more how Zendesk prioritise these issues as while fundamental issues like this go untouched for the better part of a decade ...
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Óskar Ómarsson님이 에 댓글을 입력함
This is needed, in my mind this it is very strange that these two are interlocked, it is easy to imagine that you would want agents to keep organizations up to date while you would only want admins...
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Óskar Ómarsson님이 에 댓글을 입력함
Would be great to get a feedback on this from Zendesk. Zendesk really should strive to make their software as secure as possible and not showing the email address in FROM is a very strange idea, th...
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Óskar Ómarsson님이 에 댓글을 입력함
Still waiting on this one, just wanted to report another use case for this. In our organisation we need input from employees in different departments that have no need to be a full agent in Zendesk...
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Óskar Ómarsson님이 에 댓글을 입력함
Dane this isn't really true, there are cases where this context panel will be closed and will remain such until the agent opens it up again manually.Even if that would work perfectly, that doesn't ...