Alex McFarlane
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총 활동 수21
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수3
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플랜 수6
활동 개요
Alex McFarlane님의 최근 활동-
Alex McFarlane님이 에 댓글을 입력함
Ethan - ticket subjects are showing for us since logging on this morning (we're in the UK) Have quickly looked through settings and I haven't spotted any configuration for this yet.
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Well done Zendesk - subject title is back on ticket tabs
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Hi Marine. No, the article does not help. Following these instructions to allow agents to amend ticket subjects then blocks customers from seeing those subjects, leading to meaningless ticket su...
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Our agents have long been able to edit ticket titles, in order to give them a name which is suitably descriptive and which distinguishes them from other tickets. Since enabling the new agent interf...
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Has something changed recently around this? Our agents have long been able to edit ticket titles, in order to give them a name which is suitably descriptive and which distinguishes them from other...
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Thanks - it appears we will need to do this. I think the option to only allow agents to add CCs was there for a good reason and it is a pity to see it has been removed. We would have liked to have...
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We used to be able to prevent external users from adding CCs to a ticket. Is that no longer possible? We've found that allowing CCs to add further CCs can lead to data breaches.
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I raised a ticket with Zendesk to ask when the option to show ticket subject on the tab would be implemented, given that they had already committed to doing this (https://support.zendesk.com/hc/en-...
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from https://support.zendesk.com/hc/en-us/articles/5052137058330: "We will not force Agent Workspace upon you until it’s in a better state for you to thrive in." Does this mean we will have the opt...
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This is basic functionality, but it's only available on the most expensive pricing tier. Is there any solution planned for your 'most popular' pricing tier?