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Lori Anne Graziano

가입한 날짜: 2021년 5월 05일

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마지막 활동: 2024년 10월 17일

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댓글Views, ticket status, and ticket fields

My team and I have noticed the same thing the past 2 days.  We are seeing more then the limited 12 views.  ZD what are the options now/what is the limit?  and how can you set a limit?

댓글 보기 · 2023년 10월 10일에 게시됨 · Lori Anne Graziano

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커뮤니티 댓글 Feedback - Ticketing system (Support)

My company's instance was recently switched to Agent workspace (no choice) and the latest message at the bottom does not make sense to me nor my whole team.  In reviewing the threads, this has been a complaint for over a year now.  When will you be adding the option for your client's to make the decision as to where the latest messages are placed?

댓글 보기 · 2023년 3월 17일에 게시됨 · Lori Anne Graziano

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댓글Customer management and profiles

no, we have not upgraded or downgraded our plan nor make permission changes.  I did have to give the agents access to all tickets as a workaround so they can perform their job and add new users as needed but this is not ideal.  thanks

댓글 보기 · 2022년 6월 22일에 게시됨 · Lori Anne Graziano

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댓글Customer management and profiles

Hello - I have not made any changes for years on access levels for our agents and now they are having issues adding end users.  What has Zendesk changed?

댓글 보기 · 2022년 6월 21일에 게시됨 · Lori Anne Graziano

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댓글Customer management and profiles

Hello - My Agents can no longer add End-Users - per the above - there is a note that Agents with restricted ticket access can't create or edit end users.  - when did this change as they were able to do so previously and they did not have access to All Tickets

Note: Agents with restricted ticket access (that is, access set to anything other than All tickets) can't create or edit end users using the steps in this article.

댓글 보기 · 2022년 4월 25일에 게시됨 · Lori Anne Graziano

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