Wade Fitzner

Greetings everyone!

I was curious if anyone had html code/snippet for a self solved email?

We send out links in an automated response, but were looking to add a yes/no if it resolved and closed the ticket automatically before any agent interaction.

Any help would be greatly appreciated!

Im with Jessica C on this.  I am seeing a variation in numbers between Zendesk and Google.

Also, we use a non-Zendesk chatbot, and curious about how we are accurately able to track clicks?  If they are clicking article links through a chatbot, how can we tell how the customer is getting to each article?

Are there older, different or more possibly....hidden files that I am not seeing to make this change?

suggestion-list does not exist in my style.css, nor the page I am working on.

Im trying to add some code to hide the suggestion list for one pulldown, but have it available for another.  I've emailed support, with no responses.

It will more than likely be an addition like this....

In the HTML
form

Has anyone sorted out how to do this with the new changes in Zendesk?  I'd love to be able to get this metric.