Dominic

Many thanks, the second one worked 🎉 🤜

Hi Andrey,

Alright, I'm trying an easier approach

I will assign a ticket via a trigger that will put a tag "email_signature"

{% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{% else %}{% endif %}

This does not seem to work either. What am I doing wrong?

Looking forward to hearing from you,
Dominic

No ideas? 😔

Hi Andrey,

Sorry to reach out with this. I'm stuck again. 

I need to create a condition along these lines:

- if a ticket comes in via email, display a message.

- If the ticket requester is part of a certain org, don't display anything

- If the ticket is coming via other channels, also don't display anything.

Code I wrote is this:

{% if ticket.via == “Mail” %}{{dc.agent_signature}}{% elseif user.organization.name == “InsidersOrganization” %}{% else %}{% endif %}

It doesn't work.

What am I doing wrong?

Looking forward to hearing from you,
Dominic

Done!

All good, many thanks for your help, Andrey!

You're a champ!

Cheers,

Dominic

Tried it the exact way you wrote it and it says this:

Liquid Liquid error: Unknown operator =

Hi Andrey,

I'm using the following code in the app configuration:

{% if ticket.via == 'mail' %}
{{dc.agent_signature}}
{% else %}
{% endif %}

But it's not working. Any idea what I'm doing wrong? Sorry for all the questions. Your input is much appreciated.

Best,
Dominic

Hi Andrey,

Many thanks for the quick response!

Just to confirm, there's no way we can automate directly from the agent signature?

Reason for asking is because the app seem to need to be manually activated/deactivated and not based on ticket channels how we ideally need it.

Looking forward to hearing from you,
Dominic