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Derek Nuzum

가입한 날짜: 2021년 5월 06일

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마지막 활동: 2024년 9월 12일

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님의 최근 활동 Derek Nuzum

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댓글Ticket automation and collaboration

From support, I can confirm this workaround/URL modification works for now:

 

It appears that the investigation is still in progress; however, there is a useful workaround that you may consider implementing. Please append a `-v1` to the `/macros` path. For instance: .com/admin/workspaces/agent-workspace/macros-v1?access… Additionally, due to our recent fix, you now have the capability to adjust the `per_page` parameter in the URL to exceed `100`. This adjustment will also allow you to utilize the `page` parameter, thereby enabling you to load more than 100 items per page, which will facilitate the management of macros on a larger scale.

댓글 보기 · 2024년 9월 12일에 게시됨 · Derek Nuzum

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댓글Ticket automation and collaboration

We are also seeing the same behavior as Matt Russell and can confirm that the same process is broken/unusable. We and our agents are no longer able to properly prioritize the correct macros.

댓글 보기 · 2024년 8월 02일에 게시됨 · Derek Nuzum

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Is there a method to provide feedback or take action on false positives? Our support utility EXE is now being flagged as malicious as we provide low-level OS support requiring code that hooks into areas some AV utilities would flag.

댓글 보기 · 2023년 11월 28일에 게시됨 · Derek Nuzum

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